Legal
Privacy Policy
Last updated: September 2026
1. Who We Are
Random Access Meadery ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit randomaccessmeadery.co.uk or make a purchase from us. Our contact email is [email protected].
2. Data We Collect
We may collect the following personal data: your name, email address, delivery address, phone number, and payment information (processed securely by Stripe — we do not store card details). We also collect technical data such as your IP address, browser type, and pages visited via analytics tools.
3. How We Use Your Data
We use your personal data to process and fulfil your orders, send order confirmations and delivery updates, respond to your enquiries, improve our website and services, and comply with our legal obligations. We will only send you marketing communications if you have opted in to receive them.
4. Legal Basis for Processing
We process your data on the following legal bases: performance of a contract (to fulfil your order), compliance with a legal obligation, and legitimate interests (to improve our services and prevent fraud). Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Data
We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders, including payment processors (Stripe) and delivery couriers. These parties are contractually obligated to keep your data secure and use it only for the purposes we specify.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order records are typically retained for 7 years in line with UK tax law.
7. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data; object to or restrict processing; and data portability. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You can manage your cookie preferences through your browser settings.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is handled exclusively by Stripe, which is PCI DSS compliant.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].